Refund & Cancellation Policy

We want you to pay only for what is useful to you. This page explains when payments are refunded and how to cancel. It is part of our Terms of Service.

1. Checks we can't finish are never charged

A verification that ends with an unknown result does not use a credit, automatically. You never need to ask for these back.

2. Verification packs (one-time)

• Credits never expire while your account is open, so there is no rush to use them.
• If you have not used any credits from a pack, you can ask for a full refund within 7 days of buying it.
• Once credits from a pack have been used, that pack is not refundable.
• Free credits given at sign-up or as goodwill have no cash value.

3. Monthly plans (Bulk email and Both)

• You can cancel at any time. Your plan stays active until the end of the month you have paid for, then stops renewing.
• We do not refund part-months, or emails and verifications included in a month that were not used.
• If your plan starts with a free trial, you are not charged if you cancel before the trial ends.
• If you move to a cheaper plan, the change applies from your next billing month.

4. Payments made by mistake

• If you were charged twice for the same order, or a payment went through but your credits or plan did not arrive, we refund the extra payment in full or fix your account, whichever you prefer.
• If we cannot provide something you paid for because of a fault on our side, we refund it.

5. How to ask for a refund or cancel

Email support@pickusmail.com from your account's email address, or message us in the live chat. Tell us your order or payment reference and what you would like. We reply within 2 business days.

Approved refunds are sent back to the original payment method, usually within 5–7 business days. Your bank or card provider may take a little longer to show it.

6. Accounts closed for misuse

If an account is suspended or closed for breaking our Terms of Service, for example for spam, unused credits and the rest of a paid month are not refunded.